Unhappiness in UK home delivery
Mintel’s Attitudes towards Retail Home Delivery and Collection Services UK 2017 report reveals that as many as 62% of those who use delivery most often have experienced a delivery issue. Almost 9 of 10 (87%) have had a product delivered in the past year.
The report shows that a longer than estimated wait for delivery of products (30%) tops delivery users frustrations. This is followed by being unable to schedule a delivery for a convenient time (20%), deliveries being left in unsafe areas (18%) and damage to the content or packaging (17%). Receiving incorrect products (12%) and difficulty arranging a redelivery (12%) complete the top 5 delivery issues (Press Release Mintel, 22 November 2017).
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