US study: 51% of all purchases are made online

According to the fifth annual UPS Pulse of the Online Shopper™ study, 51% of all purchases made by respondents are made online up from 48% in 2015. The shift from traditional in-store shopping to shopping with multiple channels continues. 17% of consumers plan to shop less in store, shifting time to their electronic devices.
Home delivery is still the preferred location to receive packages, although more consumers are embracing alternate delivery locations. Preference for alternate delivery locations grew nine points (to 35%) in the last two years. More than half of shoppers are interested in an alternate delivery location with extended hours and lower fees (Press Release UPS, 8 June 2016).
Click here for the press release.
Click here for the executive summary (801 kB).
Click here for the white paper (3.41 MB).
Click here for an infographic (626 kB).
Click here for more information about the NVC event on robotics and e-commerce (22 September). For NVC members there are no costs involved.
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